How to remove ShareScan 5.1 hotfixes
There may be cases where a hotfix must be removed from a ShareScan 5.1 server. This gives information on how to do so.
To remove ShareScan 5.2 hotfixes, please see
Information:
Please note that the best practice is to make regular backups of the ShareScan server, ShareScan database, registry, and profiles for disaster recovery purposes. Making such a backup immediately before installing a hotfix is highly recommended. If best practices are followed, restoring from the backup is the recommended method to revert to the state before installing a hotfix. If such backups are not available, the steps below may be the only option.
NOTE: Use the below steps with caution. The steps below restores the files that the hotfix installer modifies.
- Ensure appropriate backups have been collected before modifying the implementation. Modifying ShareScan system files may cause software corruption and might require a reinstallation of the software. Proceed at your own risk.
- Close the Administration console
- Right click on the ShareScan icon in the Windows System Tray, and select Exit
- In the Windows Services, stop the following services
- "Service name (Display name, if different)"
- Tomcat7 (Apache Tomcat 7.0)
- ShareScan Manager (ShareScan Manager v: 5.1)
- ShareScan Agent (ShareScan Agent v: 5.1)
- FormsProcessor (Nuance Forms Processor)
- Nuance Documentum API
- PushKeyService
- NIFTraceService (Nuance Imaging Framework Trace Service)
- Nuance MAPI-Process Starter
- Nuance Printer API
- S2D Inbox Agent
- Browse to the Hotfixes folder located in the ShareScan install directory
-
\Nuance\ShareScan5.1\Hotfixes - Note: the system install folder may be C:\Program Files or C:\Program Files (x86)
-
- Find the latest hotfix folder, inside there should be three folders CommonAppData, Devices, Server together with a webclient.msi file
- Copy and paste the contents of the three folders into their respective directories as noted below:
- CommonAppData : (win7 or 2008) C:\ProgramData\ (xp or 2003) C:\documents and settings\all users\Application Data
- Devices:
\Nuance\Tomcat 7.0\webapps\ShareScan\devices - Server:
\Nuance\ShareScan5.1\Server
- If webclient.msi is present, perform the following
- In "Programs and Features" uninstall "eCopy ShareScan 5.1 WebClient"
- If restoring to a previous hotfix, locate the appropriate folder in
\Nuance\ShareScan5.1\Hotfixes and find the webclient.msi file, then launch. - If removing the only hotfix, find the original installer files. Locate SS51WebClient.msi and launch it to install.
- Follow the instructions to install the web client.
- Reboot the ShareScan server if possible. Otherwise, start the ShareScan services and test functionality.
- Note that the S2D Inbox Agent service can only be started on the configuration of the ScanToDesktop connector in the Administration Console