How to remove ShareScan 5.4 hotfixes
There may be cases where a hotfix must be removed from a ShareScan 5.4 server. This gives information on how to do so.
To remove hotfixes from ShareScan 5.1, please see . To remove hotfixes from ShareScan 5.2, please see .
Information:
Please note that the best practice is to make backups regularly of the ShareScan server, ShareScan database, registry, and profiles for disaster recovery purposes. Making such a backup immediately before installing a hotfix is highly recommended. If best practices are followed, restoring from the backup is the recommended method to revert to the state before installing a hotfix. If such backups are not available, the steps below may be the only option.
Ensure appropriate backups have been collected for disaster recovery purposes. Proceed at your own risk.
- Open the Administration console
- Make database backup
- Export Profiles and Connectors (optional, precaution only)
- Go to Advanced Tab
- Click on Database / Database Configuration
- Make note of Server Name. This value will be required when reinstalling the software. For LocalDB, for example, the value may be "(localdb)\.\eCopyShareScan".
- Close the Administration console
- Right click on the ShareScan icon in the Windows System Tray, and select Exit
- Open Windows Service Control Manager and stop Apache Tomcat 7 service
- If a warning or error is encountered when stopping the service, make sure the service process is terminated. This can be done in the Windows Task Manager - check if Tomcat7.exe process is still running. If it is still listed, select and click the End Process button.
- Open Programs and Features and uninstall the following:
- Apache Tomcat 7.0 (remove only)
- eCopy ShareScan 5.4
- eCopy ShareScan 5.4 Help
- eCopy ShareScan 5.4 WebClient
- Nuance Imaging Framework Trace Service
- Nuance OmniPage Capture SDK 19.16
- Recognita Scanner Driver
- Reboot the ShareScan server if required.
- Run the ShareScan 5.4 installer
- Choose "Remove" and finish the wizard.
- Run the ShareScan 5.4 installer to start install.
- Choose Custom Install and unselect "Install Microsoft SQL Server database engine on this machine" AND "eCopy ShareScan configuration database".
- When prompted for the "Database Catalog Name" enter the SQL server name, found in step 6 above.
- Install preferred hotfix version
- Open the Administration console
- Verify all settings
- Test