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ShareScan installation fails during database creation

Article # 3016708 - Page views: 251


The ShareScan v6.2 and v6.3  installation fails during the database creation portion.


This occurs because TLS 1.0 is used for the database creation in ShareScan 6.x.  TLS 1.0/1.1 has been disabled in some environments.


The best resolution is to enable TLS 1.0 for the particular operating system, run the install, and then disable TLS 1.0.  From ShareScan 6.2 supports newer versions of TLS so the install will not fail.   Please refer to Microsoft for documentation regarding the enablement of TLS 1.0.  Follow all recommendations regarding changes to the Windows registry.