How to request a software upgrade for eCopy products.
- Only licenses with active Maintenance and Support contracts are eligible for upgrades.
- Upgrades are only available to the current software version. Example: a customer with 4.3.5 cannot upgrade to 5.4 as the current software version (at time of writing) is 6.1.
- Review technical recommendations for upgrading the solution including pre-requisites, release notes etc. to ensure that the software will meet customer needs and expectations. For ShareScan upgrades, Proof of Concept (POC) installations in the customer environment are strongly recommended.
- NOTE: Downgrades of licenses are not available. Please ensure that the upgrade is desired before requesting it.
How to Upgrade:
Create a support case at https://support.kofax.com/ requesting an upgrade and provide the following details:
- End customer company name.
- All ShareScan licenses that require an upgrade.
- Provide any optional connectors that are currently in use to be included with the upgrade.