Information:

How to request a software upgrade for eCopy products.

Upgrade Requirements:

• Only licenses with active Maintenance and Support contracts are eligible for upgrades.
• Upgrades are only available to the current software version. Example: a customer with 4.3.5 cannot upgrade to 5.4 as the current software version (at time of writing) is 6.1.
• Review technical recommendations for upgrading the solution including pre-requisites, release notes etc. to ensure that the software will meet customer needs and expectations. For ShareScan upgrades, Proof of Concept (POC) installations in the customer environment are strongly recommended. 
• NOTE: Downgrades of licenses are not available. Please ensure that the upgrade is desired before requesting it.

How to Upgrade:

Create a support case at https://support.kofax.com/ requesting an upgrade and provide the following details:

• End customer company name.
• All ShareScan licenses that require an upgrade.
• Provide any optional connectors that are currently in use to be included with the upgrade.