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System requirements for ShareScan v5.0

System requirements for ShareScan v5.0


ShareScan 5.0 is now considered a legacy product.  For new deployments, using ShareScan 5.4 or 5.2 is strongly recommended.

For ShareScan 5.4, 5.2 and 5.1 information, see .

The minimum system requirements for ShareScan v5.0 are:

  • Supported Operating Systems:
    • Windows XP SP3 (32-bit only).
    • Windows Vista SP2 (32-bit and 64-bit).
    • Windows 7 (32-bit and 64-bit).
    • Windows Server 2003 SP2 (32-bit and 64-bit).
    • Windows Server 2008 and Windows Server 2008 R2 (32-bit and 64-bit).
  • 1 GB memory (RAM), 2 GB is recommended.
  • 5 GB disk space (including SQL server and prerequisites).
  • Drive Type must be IDE or SCSI.
  • Drive Format must be NTFS.

Additional requirements:

  • "Log on locally" rights need to be assigned to all domain users. ShareScan requires that the ShareScan Manager PC login credentials used during normal operation must be those of a local Administrator in order to run the ShareScan Administration Console. ShareScan Manager cannot be installed on a Domain Controller because of impersonation.
  • It is recommended that firewalls are disabled on the ShareScan Services Manager PC. If you choose to enable a firewall, make sure the required ports are open for communication between the Services Manager PC and the multifunction devices. If the Services Manager PC is running Windows XP SP3, it is necessary to add the "ShareScanManager.exe", "ShareScanAgent.exe", "ShareScanAdminConsole.exe", "InBoxAgent.exe" and "SQLServer.exe" files under the "Start > Control Panel > Windows Firewall > Exception tab".
    • See list of ports required by ShareScan:
  • Static IP addresses are required for both the multifunction devices and the ShareScan Manager PCs. DHCP is not supported, except for the ScanStation configurations if no other device than the ScanStation client is attached to the Manager serving the ScanStation client. If the (static) IP of a ShareScan Manager PC has to be changed, then a reboot (that will cause the services to restart) is required. Also, all the devices must be removed before the IP can be changed, and before it is re-added after the IP change.
  • ShareScan uses IP addresses to register and to keep track of the multifunction devices. ShareScan uses the DNS server to keep the device (host) names synchronized (these device names are stored in the ShareScan configuration database). However, if a DNS server is not functional or cannot be accessed, some operations like device discovery or the "Confirm" function in the ShareScan Administration Console may take long time to complete.
  • The host name must not exceed 60 characters.


  • Each site requires at least one PC to run the ShareScan Manager and each Manager can support multiple multifunction devices. The ShareScan Manager must be installed on its own designated machine.
  • When installing ShareScan 5.0 make sure Microsoft .NET Framework 3.5 Service Pack 1 (SP1) is installed. (Newer .NET such as 4.0 or 4.5 is not required nor recommended.)
  • Only a single NIC card is support by ShareScan.  If multiple NIC cards are installed on the system, the additional cards must be disabled.
  • ShareScan can be configured to run in either domain-based networks or workgroup environments.
  • ShareScan does not support direct communication between a ShareScan Manager PC and a multifunction device on Novell networks. However, when Novell client software is installed on the ShareScan Manager PC, some ShareScan Connectors (eCopy Quick Connect, eCopy Scan to Desktop, and the eCopy Connector for LDAP/SMTP) can bridge to a Novell server. A Novell client must be installed on the ShareScan Manager PC if Novell authentication of Scan Inboxes is required.
  • ShareScan 5.0 can run on VMWare ESX v4 and the ESX Server portion of VSphere v4.