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Kofax

eCopy ScanStation operating system upgrades

Article # 3016906 - Page views: 409

Question:

I wish to upgrade my eCopy ScanStation operating system, does Kofax provide assistance for this task?

Answer:

No. The customer assumes full responsibility for the operating system upgrade including the licensed copies of software being used and acquiring the 3rd-party drivers needed for the OS upgrade.  The 90-day manufacturer's hardware warranty (within North America) and 1-year hardware warranty (outside of North America) and subsequent Maintenance & Support (M&S) is based on the original operating system that was shipped on the unit. Therefore, any ScanStation replacement parts or whole-unit replacements will be based on the original purchased configuration. Kofax cannot support any technical issues as a direct result of an OS upgrade performed on the ScanStation.

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