Problem Statement:

An error similar to the following appears in the Windows Event Log using the ScanStation

Log Name: Application

Source: BrcmMgmtAgent

Date: 4/13/2014 10:34:34 AM

Event ID: 0

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: ScanStation.bestcompany.com

Description:

The description for Event ID 0 from source BrcmMgmtAgent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

!bmcfgImportSystemSMBIOS returned 20

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

0

2

0

0x80000000000000

7234

Application

ScanStation.bestcompany.com

!bmcfgImportSystemSMBIOS returned 20

Cause:

This is caused by the Broadcom Management Agent, which is installed by default on the HP 6305 based ScanStations.  The purpose of this service is to monitor and propagate changes in manageability settings of management enabled Broadcom network interfaces.

Resolution:

As this is not an essential service, it can be safely stopped in Windows Services.

1. Open Services
2. Find Broadcom Management Agent
3. Click on "Stop" to stop the service
4. Change "Startup type" to "Manual" or "Disabled" to avoid starting it automatically at bootup

This should stop the error messages in the Windows Event Log.