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Error when attempting to send email using the Lotus Notes connector

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Article # 3016795 - Page views: 323

Problem Statement:

Unable to send email via the Lotus Notes mail connector. The following error is presented to the end user either on the MFP or ScanStation after scanning the documents:

Mismatching Domino username or active ID file. If the problem persists, contact your administrator.

Cause:

The notes.ini file on the ShareScan server or ScanStation is corrupted.

Resolution:

Rebuild the notes.ini file.

  1. Use the Task Manager to end-task the following processes (not all processes may be running) nlnotes.exe, notes.exe, nminder.exe, and ntaskldr.exe.
  2. Make a backup of the existing notes.ini file typically located in the C:\Program Files\IBM\Lotus\Notes.
  3. Open the notes.ini file in Notepad.
  4. Delete everything above the entry [Notes].
  5. Delete everything below the following line: InstallType=* (where * is a numerical value)
  6. Save the file.
  7. Restart the Lotus Notes client and run through the setup to reconfigure for use with the appropriate ID file.
  8. Delete the existing Lotus Notes connectors in ShareScan.
  9. Create a new Lotus Notes connector in ShareScan and test email functionality.
  10. If this fails to resolve the issue, please perform a complete uninstall of Lotus Notes, and manually remove the C:\Program Files\IBM\Lotus\Notes\Data or C:\Users\%user%\AppData\Lotus\Notes\Data directory after making a backup of it.