How to enable Verbose Logging for WebDAV Protocol in eCopy ShareScan v5
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How to enable Verbose Logging for WebDAV Protocol in eCopy ShareScan v5
Information:
This article provides information on how to enable and disable Verbose Logging for the WebDAV protocol in eCopy ShareScan v5.
To enable Verbose Logging for the WebDAV protocol:
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Open a Windows Explorer window and browse to the following location:
- "C:\Documents and Settings\All Users\Application Data\Nuance\ShareScan\Connectors\ExchangeMail\Data" on Windows XP and Server 2003.
- "C:\ProgramData\Nuance\ShareScan\Connectors\ExchangeMail\Data" on Windows 7 and Windows Server 2008.
- Open the file named "ExchangeMailStore.xml" in Windows Notepad.
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Make the following edit:
- Original text:
- Change to:
C:\Temp
- Original text:
- Go to the Windows Explorer window and verify if the folder "C:\Temp" exists. If not, then create a new folder called "C:\Temp".
- Within the eCopy ShareScan Administrator Console, press the "Stop" button to stop the ShareScan Manager.
- Within the eCopy ShareScan Administrator Console, click the "X" button in the top right corner to exit.
- Launch the eCopy ShareScan Administrator Console.
- Within the eCopy ShareScan Administrator Console, press the "Start" button to start the ShareScan Manager.
- Reproduce the issue until the error is returned.
- Open a Windows Explorer window and browse to: "C:\Temp".
- Within this folder, a new debug file should be created called "ShareScan_WebDavLog.txt". Please provide this file as an attachment to the support incident.
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Open a Windows Explorer window and browse to the following location:
- "C:\Documents and Settings\All Users\Application Data\Nuance\ShareScan\Connectors\ExchangeMail\Log" on Windows XP and Server 2003.
- "C:\ProgramData\Nuance\ShareScan\Connectors\ExchangeMail\Log" on Windows 7 and Windows Server 2008.
- Within this folder, a new log file should be created called "ExchangeMail.log". Please provide this file as an attachment to the support incident.
Note: It is highly recommended to disable the verbose logging once the "ShareScan_WebDavLog.txt" file has been generated and submitted to Nuance.
To disable Verbose Logging for the WebDAV protocol:
-
Open a Windows Explorer window and browse to the following location:
- "C:\Documents and Settings\All Users\Application Data\Nuance\ShareScan\Connectors\ExchangeMail\Data" on Windows XP and Server 2003.
- "C:\ProgramData\Nuance\ShareScan\Connectors\ExchangeMail\Data" on Windows 7 and Windows Server 2008.
- Open the file named "ExchangeMailStore.xml" in Windows Notepad.
-
Make the following edit:
- Original text:
C:\Temp - Change to:
- Original text:
- Within the eCopy ShareScan Administrator Console, press the "Stop" button to stop the ShareScan Manager.
- Within the eCopy ShareScan Administrator Console, click the "X" button in the top right corner to exit.
- Launch the eCopy ShareScan Administrator Console.
- Within the eCopy ShareScan Administrator Console, press the "Start" button to start the ShareScan Manager.