Interactive Services Detection error when using Fax via Print connector - ShareScan 5.4 SP2
Problem statement:
When using Fax via Print connector with ShareScan 5.4 service pack 2, "Interactive Services Detection" error occurs. This does not occur with ShareScan 5.4 RTM.
Cause:
The Nuance Printer API DLL is re-registered when SS 5.4 SP2 is installed, which alters the driver configuration and causes this issue.
Resolution:
Use the following process to correct the issue:
- Type "Component Services" in the Windows start menu to launch the MMC snap-in.
- Find "Nuance Printer API" under Console Root > Component Services > Computers > My Computer > COM+ Applications.
- Right click on "Nuance Printer API" and select "Properties" from the context menu (see attached screenshot)
- Review the Identity tab and Activation tab and change these settings to match the settings in the attached image.
- Restart the computer to allow the system to apply the changes.
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