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ShareScan 5.4: connecting to SharePoint 365 - Access is denied error when testing credentials

Article # 3016841 - Page views: 550

Problem Statement: 

When clicking the Test button in the SharePoint connector one gets an error:  "Server was unable to process request. --> Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))".  This was discovered in ShareScan 5.4 SP2 but can probably be encountered in many versions as this is an environment issue.


This is caused by a time difference between the ShareScan Manager and the SharePoint 365 server.  Time difference of as little as 10 minutes (typically) can cause the security check to fail.


Verify that the ShareScan Manager machine has the correct time set for the time zone and the time zone setting configured correctly.  Synchronizing time with a network time protocol (NTP) server is recommended. 


SharePointErrorscreen shot.docx (463 KB)