Problem: If one attempts to run a connector that has a Highlight and Redact extender profile attached to it and "Connection Error" message will be displayed. It will be of the form: "This device [IP Address of device] cannot communicate with the ShareScan Manager [IP Address of the ShareScan Manager]. Open the Administration Console and verify that the ShareScan Manager is running or contact your administrator."
Resolution: Download the attached RedactHighlightServiceGlossary.xml file to the problematic machine. Place the file in the "C:\ProgramData\Nuance\ShareScan\Connectors\RedactHighlightService\Data" folder. Restart the services and test.
RedactHighlightServiceGlossary.xml (7 KB)