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Xerox ScanStation Driver Timeout is Too Short

Article # 3016875 - Page views: 174

Problem Statement

Using ShareScan ScanStation with the Xerox TWAIN driver (created by Nuance) the scan times out too quickly for users causing an inability to re-start scans inside an active scan session.  By default the timeout value is 30 seconds.

Solution:

If time longer than 30 seconds is required, this can be set in the registry.

WARNING: Follow Microsoft recommended process to back up registry before making any modifications. Improper modification of the registry may result in serious damage.

Set this registry value to a higher than 40 seconds, for example, to increase the timeout value required for the particular use case.

Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Nuance\ShareScan\ScanStation\ (32-bit OS)

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nuance\ShareScan\ScanStation (64-bit OS)

Value name: XeroxDialogTimer

Value type: REG_DWORD

Value: time in seconds for how long a message coming from the Xerox TWAIN driver stays on screen.

If there is no such registry value then the default 30 seconds will be used.

Note:

Other timeout values may need to be modified to accomodate a longer driver timeout. These can be found in the ShareScan Admin Console inside the timer's option found in the ribbon on the top of the interface.