MarkView Advisor - Unable to perform Escalate/Reassign action on invoices within Advisor

Applies To

• ERP System: Oracle, SAP
• MarkView Version: 6.3.x and below
• Advisor Veresion: 2.x and below

Behavior

• When attempting to Escalate or Reassign invoices within Advisor, you may receive the following message:
  • Performed REASSIGN/ESCALATE on documents: <DocumentID>
  • MarkView cannot REASSIGN/ESCALATE document <DocumentID> to user <UserID>

Known Causes

• This is a known limitation with MarkView 6.2 and 6.3. You are currently unable to perform an Escalation or Reassignment of workitems that exist within the following queues:
  • Review Entity
  • Rescan Review
  • Awaiting Follow-Up
  • Recycle Bin Review
  • Comment Request
  • Pre-Approved Comment Resolution
  • AP Resolution
  • Returned Invoice Review AP
  • Non-PO Invoice Approval Resolution
  • PO Invoice Review - Purchasing
  • Supplier Maintenance
  • Pre-Approved Comment Request
  • AP PO Invoice Process Resolution

Please note: The last action field seen within Advisor is not cleared when the action fails.

Resolution

• This limitation was removed beginning with the MarkView 6.4 release.