MarkView Advisor - Unable to perform Escalate/Reassign action on invoices within Advisor
Summary
4638
Applies To
- ERP System: Oracle, SAP
- MarkView Version: 6.3.x and below
- Advisor Veresion: 2.x and below
Behavior
- When attempting to Escalate or Reassign invoices within Advisor, you may receive the following message:
- Performed REASSIGN/ESCALATE on documents: <DocumentID>
- MarkView cannot REASSIGN/ESCALATE document <DocumentID> to user <UserID>
Known Causes
- This is a known limitation with MarkView 6.2 and 6.3. You are currently unable to perform an Escalation or Reassignment of workitems that exist within the following queues:
- Review Entity
- Rescan Review
- Awaiting Follow-Up
- Recycle Bin Review
- Comment Request
- Pre-Approved Comment Resolution
- AP Resolution
- Returned Invoice Review AP
- Non-PO Invoice Approval Resolution
- PO Invoice Review - Purchasing
- Supplier Maintenance
- Pre-Approved Comment Request
- AP PO Invoice Process Resolution
Please note: The last action field seen within Advisor is not cleared when the action fails.
Resolution
- This limitation was removed beginning with the MarkView 6.4 release.
Keywords: escalate-reassign