Markview Advisor - Role Management Unexpected Error

Applies To

• ERP System: Oracle
• MarkView Version: MarkView 9.0 and Below
• Middle Tier: Weblogic

Behavior

The following error appears while attempting to access the Advisor Role Management Page

Unexpected error occurred while processing your request. Contact your system administrator."

Known Causes

This error may occur after installing/upgrading Markview Advisor. The Role Management under the Advisor menu may not be able to complete the task of displaying the roles' names and types. it will show the error "Unexpected error occurred while processing your request. Contact your system administrator".

Resolution

In order to address this behavior, you need to upgrade the file ojdbc6.jar.

This can be done by following the steps listed below:

• Download ojdbc6.jar version 11.1.0.7.0 from Oracle's web site / attachment.
• Stop the WebLogic server(s) you're going to fix
• Back up the existing ojdbc6.jar found here: $WL_HOME/server/lib/ojdbc6.jar
• Replace this file with the 11.1.0.7.0  version you downloaded in step 1
• Start the WebLogic servers