MarkView Fax Server - Encountering error 38 when receiving an inbound fax

Applies To

ERP System: Oracle, SAP, Peoplesoft MarkView Version: All Version of MarkView

Encountering error 38 when receiving an inbound fax

• When receiving and inbound fax, clients may encounter the following error message:

  Error 38 receiving fax from
  
  Error:T.30 T1 timeout expected (BChannel4)
  JobFile:C:\Program Files\170 Systems\MarkView Fax Server\FaxImport\BChannel4_71930224_20070612153500.xml 0 files received
  Port: BChannel4

Known Causes

Likely someone called, and then hung up before the fax transmission began.

Therefore this message is not indicative of a lost fax and the error message can easily be replicated by calling in to your MarkView Fax Server and then hanging up.