MarkView Scan - Error Saving Document - 12003

Applies To

• ERP System: All
• MarkView Version: 6.4 and earlier

Behavior

• An error 12003 occurs when running MarkView Scan.
• The complete error text is similar to:

  Unable to open document.
  Error opening page 1 (ftp://<server>/<imaging>/././././) of Document 1.
  FtpGetFile failed with code 12003.
  200 Type set to I
  200 PORT command successful
  550 /<imaging>/./././12345678.tif: No such file or directory.

Known Causes

• There are network problems preventing MarkView Scan from uploading the document to the MarkView Document Server.

Resolution

• Check the network connectivity from the MarkView Scan station to the document server, via DOS ftp or similar.
• Check the network settings for the MarkView Document Server network interface card (NIC) and the network switch, to ensure that they are set to the same speed and duplex mode.
• NB: If you are able to save small scan batches, but you are unable to upload large scan batches, network delay could be a culprit. Try setting the NIC on the MarkView Document Server and the network switch to FULL DUPLEX mode.

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