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Kofax

MarkView Scan - VRS does not run and Advanced Button does not work

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Summary

4024

Applies To

  • ERP System: All
  • MarkView Version: 6.4 and earlier.

Behavior

  • VRS won’t start on a Windows XP machine, even when the VRS icon shows up in the systray, when running VCDemo and MarkView Scan.
  • The Advanced button in the scanner setup doesn’t do anything.

Resolution

  • For MarkView Scan:
    These problems can be solved by placing the attached file (mvscan32.exe.config) in the same directory as mvscan32.exe.
  • For VCDemo:
    Unzip the attached files (net_fix.zip) and place them in the following directory:
    C:\Program Files\Kofax\imgctls\Bin\
  • Microsoft Windows XP Automatic Update now installs .NET Framework 2.0. Full support for the .NET Framework 2.0 will be included in VRS 4.1.
  • The workaround consists of the use of .exe.config files. These files instruct VRS to use the .NET Framework 1.1 for all .NET functions, thus allowing VRS to co-exist with .NET Framework 2.0. A config file for each VRS-related executable must be created in the folder where the executable is located.

Keywords: xp, automatic, windows, .net