MarkView Viewer Enterprise - Unable to view MarkView document images using MarkView Enterprise Edition Viewer when FTP protocol utilized.
Summary
4331
Applies To
- ERP System: ( Oracle, SAP, Peoplesoft)
- MarkView Version: (6.5 And Below)
Behavior
- When attempting to view a MarkView document image the MarkView Enterprise Edition log file reports the following error message.
Caught exception java.io.FileNotFoundException: path/to/document/server XXXXXX.tif in ImageReader(), retries=2
Known Causes
- The error message 'Caught exception java.io.FileNotFoundException' is an indication the MarkView Enterprise Edition Viewer is unable to perform a GET command from the FTP site to view the document image.
Resolution
- To verify if the MarkView DTM is able to access the volume path, place the path (ftp://user_id:passwrd@machine_name/path/to/docserver) into a browser and confirm if an error message is displayed.
If a 550 'No such file or directory' error message is displayed this indicates the home directory for the user_id specified in the volume path has not been set.
Keywords: ftp