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MarkView Viewer Express -  Package Error: . The specified MarkView Username/Password combination is not valid

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Summary

3872

Applies To

  • ERP System: ( Oracle, Peoplesoft)
  • MarkView Version: (5.x)

Behavior

  • http://server:port/pls/DAD/MVW_Client.ViewerDocumentWindow?DocumentID=1
    the following error is displayed in the MarkView Viewer even though the username and password were successfully authenticated by the PL/SQL DAD. 
    markview.except.PackageErrorException: Package Error: < 103 >.
The specified MarkView Username/Password combination is not valid.

However, if the fully-qualified server is used, then everything is fine, eg http://server.domain:port/pls/DAD/MVW_Client.ViewerDocumentWindo
  • The -MarkView Application Server Viewer Module- log has an excerpt in it that looks like the following. 
    Sat May 08 12:07:53 PDT 2004: Saw setSessionContext.
Sat May 08 12:07:53 PDT 2004: Saw ejbCreate.
Sat May 08 12:07:53 PDT 2004: Create Database Instance ...
Sat May 08 12:07:53 PDT 2004: Database Instance parameters: ignored for DB JVM-based EJB
Sat May 08 12:07:54 PDT 2004: Database Instance Created.
Sat May 08 12:07:54 PDT 2004: Connect to Database.
Sat May 08 12:07:54 PDT 2004: java.library.path:
/u001/app/ias/product/1.0.2.2.2/Apache/jdk/bin/../jre/lib/sparc:/u001/app/iascl/p
roduct/9.0.1/lib:/usr/lib:/etc:/usr/local/lib:/opt/lib:/usr/ccs/lib:/lib:.:/usr/lib
Sat May 08 12:07:55 PDT 2004: Connected to Database.
Sat May 08 12:07:55 PDT 2004: Ensuring effective session of ID 1
Sat May 08 12:07:55 PDT 2004: Database Objects Version: 4.7.1.9
Sat May 08 12:07:55 PDT 2004: MVAS Version:
MarkView Application Server JAR File JAR File Version: Ver. 4.2.6.2
Product Version: Ver. 4.2.6.2
Sat May 08 12:07:55 PDT 2004: < @ > has just tried to connect
Sat May 08 12:07:55 PDT 2004: < @ > is currently active
Sat May 08 12:07:56 PDT 2004: UserLogon called for <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">@<TITLE>401 Authorization Required</TITLE>
Sat May 08 12:07:56 PDT 2004: Saw an Exception during UserLogon call:
Sat May 08 12:07:56 PDT 2004: Throw it to client: markview.except.PackageErrorException: Package Error: < 103 >.

The specified MarkView Username/Password combination is not valid.

Sat May 08 12:07:56 PDT 2004: Ensuring effective session of ID 0
Sat May 08 12:07:57 PDT 2004: Saw an Exception during GetPreferences call:
Sat May 08 12:07:57 PDT 2004: Throw it to client: markview.except.PackageErrorException: Package Error: < 201 >.
The current MarkView session has been terminated. Logging off and then logging on to MarkView again may correct the problem.
  • If a "View Source" is done on the MarkView Viewer Control Window, you will see that the URLs that are referenced do not have the fully-qualified hostname.

Known Causes

  • One possible problem is that the iAS that is housing the PL/SQL DAD does not have its httpd.conf file setup with the fully-qualified hostname.

Resolution

  • Locate the file - $ORACLE_HOME/Apache/Apache/conf and make sure that the entry for "ServerName" has the fully-qualified hostname. After making this change, stop and start the Apache listener and retry the operation.

Keywords: username, password, markview, viewer, module, MVAS, VM, domain, fully-qualified, 401, authorization, authentication