I am a MarkView consultant working on a project.
What do I do if MarkView Technical Support does not meet the SLA for my incident, including off-hours support?
If the SLA has not been met, and an initial response has not been provided within the expected time, you should contact Technical Support management, using any means below, including mobile phone numbers:
|Role:||Sr. Manager, Technical Support|
|Role:||Technical Support Team Lead - MarkView|
Note: The Initial Response SLA for Critical Kofax MarkView incidents is one (1) hour.