MarkView Support Quick Links
This Article is intended to provide information MarkView Administrators would use on a regular basis for maintaining or troubleshooting issues in their MarkView environment.
Summary
This Article is intended to provide information MarkView Administrators would use on a regular basis for maintaining or troubleshooting issues in their MarkView environment. For general information about maintaining your MarkView environment please review the "Performing System Maintenance" section of the MarkView System Administration Guide.
ALERT : Microsoft ending support of basic mail authentication on 10/1/2022
Is OAuth Supported for MarkView Mail Gateway?
- OAuth is ONLY supported by the MarkView Mail Gateway in MarkView version 10.3+. Please refer to the following article.
- If you are not on MarkView 10.3, you will need to take the documented steps to workaround the situation until you can upgrade.
MarkView Serial #
MarkView Product Documentation
- MarkView Product Documentation
- Kofax Analytics for MarkView Documentation
- Kofax Cross Platform Compatibility Matrix (for older and de-supported versions of MarkView)
- NOTE: For MarkView 9.1 and higher, please refer to the Technical Specification Documents, within the MarkView Product Documentation article.
- NOTE: For Kofax Analytics for MarkView 1.1 and higher, please refer to the Technical Specification Documents, within the Kofax Analytics for MarkView Product Documentation
- Kofax End of Sale / End of Support Announcements
- MarkView De-Support
- Key Dates:
- MarkView 10.0
- Limited Support: Jan 18, 2022
- End of Support: Jan 18, 2023
- MarkView 10.1
- Limited Support: Sep 16, 2022
- End of Support: Sep 16, 2023
- MarkView 10.4 Release Date
- MarkView 10.0
- Key Dates:
- Adobe announcing Flash End of Life and its impact on MarkView 9.x and below
- MarkView De-Support
- Changing Database Schema and Administrator Passwords
- MarkView 24x7 Support Process
Fix Packs (Patches, Updates and Fixes)
- MarkView Hot Fixes, Service Packs, and Fix Packs
- How do I determine my current MarkView Version?
- How do I download a MarkView Fix Pack?
- TIP: Kofax recommends keeping up-to-date on all MarkView Fix Packs. Fix Packs are not upgrades - they are collections of critical bug fixes.
- How do I download a MarkView Fix Pack?
- Kofax Analytics for MarkView Hot Fixes, Services Packs, and Fix Packs.
- Reintegration and Troubleshooting steps after applying an ERP System Patch
- Kofax Recommendations and Best Practices for Applying Patches; Upgrades and Updates
- Support policy regarding operating system or third party release, patches, and updates
Technical Support Diagnostic Tools
- MarkView Version 10.3.x
- MarkView Version 10.2.x
- MarkView Version 10.1.x
- Limited Support:
- De-Supported:
Migrating & Cloning Environments
MarkView Email Troubleshooting
- MarkView Email Troubleshooting
- Using Support Tools Pending Email Admin Never Send Item to Route Mail Item to Recycle Bin Queue
Inbound Email to KIC - Settings, Requirements & Tips Related to Exporting to MarkView
Notes:
- MV only supports black & white tiff files no more than 300 dpi.
- Scale To 'Letter' should be set for all Destinations configured in KIC
- Restrict images less than 1 kb from KIC Folder Import
MarkView Performance
- MarkView Statistics (recommended this is done once per week on a quiet system / off-hours)
- Rebuild indexes (recommended weekly off-hours)
- RESULT CACHE query
- Slow Markups Due to Suboptimal Oracle Query
- Performance Issues Related to Queries Against MV_SESSION_LOG
- MarkView Performance Impacted by Role Queue Privileges on Workflow End Queues
MarkView Log File Locations
MarkView Connector Troubleshooting
- MarkView Connector Workflow Troubleshooting
- Why Connector Validation Work Items Are in the Interface Processing Error queue
- MarkView Connector - How to get debugging information for validation operations
- MarkView Connector - How to Find the Uploaded and Transformed XML for an Invoice
- MarkView Connector - How payment terms are set
MarkView Component Troubleshooting Articles
| Component ↓ / MV Version → | 5.x | 6.x | 7.x | 8.x | 9.x | 10.x | Notes |
|---|---|---|---|---|---|---|---|
| Accounting Details Tool (DFM) | X | X | X | X | X | X | |
| Advisor | X | X | X | X | De-Supported. Only applies to MV versions 9.0 and below. | ||
| AUSS | X | X | X | X | |||
| Authentication | X | X | 9.1 and higher | ||||
| Automated Actions | X | X | 9.1 and higher | ||||
| Application Server | X | ||||||
| Bar Code Generator | X | X | X | X | X | X | |
| Bar Code Server | X | X | X | X | X | X | |
| Document Server | X | X | X | X | X | X | |
| Document Transport Module (DTM) | X | X | X | X | X | X | |
| ERP Integration - SAP | X | X | X | ||||
| Expenses | X | X | X | X | X | X | |
| Export Connector (Kofax Capture integration) | X | X | X | X | X | 6.5 and above | |
| Fax Server | X | X | X | X | X | De-supported. Versions 9.x and below. | |
| File Capture | X | X | X | De-supported. | |||
| FileNet Integration | X | X | 9.0.0.1+ | ||||
| Installer | X | X | X | X | X | ||
| Invoice Audit | X | X | X | X | 7.0.2 / 7.1.1 and above | ||
| KIC Integration | X | X | X | X | 7.1+ | ||
| Mail Gateway | X | X | |||||
| MarkView for SAP Gateway | X | X | X | X | X | ||
| MarkView Scan | X | X | De-supported. Only applies to versions 6.4 and below | ||||
| OCR Invoice | X | X | De-supported. Versions 6.4 and below. | ||||
| Performance | X | X | X | X | X | X | |
| PL/SQL Servlet | X | X | X | X | X | Versions 6.2 and above | |
| Process Manager | X | X | X | X | X | X | |
| Process Monitor | X | X | X | X | X | X | |
| Self-Service Invoice (SSI) | X | X | X | X | X | ||
| This product has reached end of life. | |||||||
| Viewer | X | X | X | X | |||
| Viewer - Enterprise | X | X | De-Supported. | ||||
| Viewer - Express | X | X | De-Supported. | ||||
| Viewer - Mobile | X | X | X | ||||
| Workflow Approvals | X | X | X | X | X | X | |
| Workflow Get Next | X | X | X | X | X | X |
Kofax Analytics for MarkView Troubleshooting Article
| Component | 1.x | Notes |
|---|---|---|
| Kofax Analytics for MarkView | X |
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