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This Article is intended to provide information MarkView Administrators would use on a regular basis for maintaining or troubleshooting issues in their MarkView environment.

Summary 

This Article is intended to provide information MarkView Administrators would use on a regular basis for maintaining or troubleshooting issues in their MarkView environment. For general information about maintaining your MarkView environment please review the "Performing System Maintenance" section of the MarkView System Administration Guide.

Alert

Does vulnerability CVE-2021-44228 in Apache Log4j2 affect MarkView?

MarkView Serial #


MarkView Product Documentation

 

Patches, Updates and Fixes

 

Technical Support Diagnostic Tools

 

Migrating & Cloning Environments

 

MarkView Email Troubleshooting

 

MarkView Performance (To Be Performed On a Quiet System / Off Hours)  

 

MarkView Log File Locations

 

MarkView Component Troubleshooting Articles

Component 5.x 6.x 7.x 8.x 9.x 10.x Notes
Accounting Details Tool (DFM) X X X X X X  
Advisor   X X X X   Only marked versions 9.0 and below.
AUSS     X X X X  
Authentication         X X 9.1 and higher
Automated Actions         X X 9.1 and higher
Application Server X            
Bar Code Generator X X X X X X  
Bar Code Server X X X X X X  
Document Server X X X X X X  
Document Transport Module (DTM)  X X X X X X  
ERP Integration - SAP   X X X      
Expenses X X X X X X  
Export Connector (Kofax Capture Integration)   X X X X X 6.5 and above
Fax Server X X X X X   Versions 9.x and below
File Capture X X X        
FileNet Integration         X X 9.0.0.1 and above
Installer   X X X X X  
Invoice Audit     X X X X 7.0.2 / 7.1.1 and above
KIC Integration     X X X X 7.1 and above
Mail Gateway         X X  
MarkView for SAP Gateway   X X X X X  
MarkView Scan X X         Versions 6.4 and below
OCR Invoice X X         Versions 6.4 and below
Performance X X X X X X  
PL/SQL Servlet   X X X X X Versions 6.2 and above
Process Manager X X X X X X  
Process Monitor  X X X X X X  
Self-Service Invoice (SSI)   X X X X X  
SupplierExpress X X X X X X  
Viewer     X X X X  
Viewer - Enterprise  X X          
Viewer - Express X X          
Viewer - Mobile       X X X  
Workflow Approvals  X X X X X X  
Workflow Get Next  X X X X X X  

 

Kofax Analytics for MarkView Troubleshooting Article

Component 1.x Notes
Kofax Analytics for MarkView X  

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