MarkView Support Quick Links
Summary
This Article is intended to provide information MarkView Administrators would use on a regular basis for maintaining or troubleshooting issues in their MarkView environment. For general information about maintaining your MarkView environment please review the "Performing System Maintenance" section of the MarkView System Administration Guide.
Alert
Does vulnerability CVE-2021-44228 in Apache Log4j2 affect MarkView?
- No, MarkView is not affected. See further details here.
- For details on all other Kofax products, please refer to the this article: Kofax products and Apache Log4j2 vulnerability information.
MarkView Serial #
MarkView Product Documentation
- MarkView Product Documentation
- Kofax Analytics for MarkView Documentation
- Kofax Cross Platform Compatibility Matrix
- Note for MarkView 9.1 and higher please refer to the Technical Specification Documents, within the MarkView Product Documentation article.
- Note for Kofax Analytics for MarkView 1.1 please refer to the Technical Specification Documents, within the Kofax Analytics for MarkView Product Documentation
- Kofax End of Sale / End of Support Announcements
- MarkView De-Support
- Key Dates:
- MarkView 10.0
- Limited Support: Jan 18, 2022
- End of Support: Jan 18, 2023
- MarkView 10.1
- Limited Support: Sep 16, 2022
- End of Support: Sep 16, 2023
- MarkView 10.0
- Key Dates:
- Adobe announcing Flash End of Life and its impact on MarkView 9.x and below
- MarkView De-Support
- Changing Database Schema and Administrator Passwords
- MarkView 24x7 Support Process
Patches, Updates and Fixes
- MarkView Hot Fixes, Service Packs, and Fix Packs
- Kofax Analytics for MarkView Hot Fixes, Services Packs, and Fix Packs.
- Reintegration and Troubleshooting steps after applying an ERP System Patch
- Kofax Recommendations and Best Practices for Applying Patches; Upgrades and Updates
- Support policy regarding operating system or third party release, patches, and updates
Technical Support Diagnostic Tools
Migrating & Cloning Environments
MarkView Email Troubleshooting
MarkView Performance (To Be Performed On a Quiet System / Off Hours)
- MarkView Performance
- MarkView Statistics (recommended weekly off-hours)
- Rebuild indexes (recommended weekly off-hours)
- RESULT CACHE query
- Slow Markups Due to Suboptimal Oracle Query
- Performance Issues Related to Queries Against MV_SESSION_LOG
MarkView Log File Locations
MarkView Component Troubleshooting Articles
| Component | 5.x | 6.x | 7.x | 8.x | 9.x | 10.x | Notes |
|---|---|---|---|---|---|---|---|
| Accounting Details Tool (DFM) | X | X | X | X | X | X | |
| Advisor | X | X | X | X | Only marked versions 9.0 and below. | ||
| AUSS | X | X | X | X | |||
| Authentication | X | X | 9.1 and higher | ||||
| Automated Actions | X | X | 9.1 and higher | ||||
| Application Server | X | ||||||
| Bar Code Generator | X | X | X | X | X | X | |
| Bar Code Server | X | X | X | X | X | X | |
| Document Server | X | X | X | X | X | X | |
| Document Transport Module (DTM) | X | X | X | X | X | X | |
| ERP Integration - SAP | X | X | X | ||||
| Expenses | X | X | X | X | X | X | |
| Export Connector (Kofax Capture Integration) | X | X | X | X | X | 6.5 and above | |
| Fax Server | X | X | X | X | X | Versions 9.x and below | |
| File Capture | X | X | X | ||||
| FileNet Integration | X | X | 9.0.0.1 and above | ||||
| Installer | X | X | X | X | X | ||
| Invoice Audit | X | X | X | X | 7.0.2 / 7.1.1 and above | ||
| KIC Integration | X | X | X | X | 7.1 and above | ||
| Mail Gateway | X | X | |||||
| MarkView for SAP Gateway | X | X | X | X | X | ||
| MarkView Scan | X | X | Versions 6.4 and below | ||||
| OCR Invoice | X | X | Versions 6.4 and below | ||||
| Performance | X | X | X | X | X | X | |
| PL/SQL Servlet | X | X | X | X | X | Versions 6.2 and above | |
| Process Manager | X | X | X | X | X | X | |
| Process Monitor | X | X | X | X | X | X | |
| Self-Service Invoice (SSI) | X | X | X | X | X | ||
| SupplierExpress | X | X | X | X | X | X | |
| Viewer | X | X | X | X | |||
| Viewer - Enterprise | X | X | |||||
| Viewer - Express | X | X | |||||
| Viewer - Mobile | X | X | X | ||||
| Workflow Approvals | X | X | X | X | X | X | |
| Workflow Get Next | X | X | X | X | X | X |
Kofax Analytics for MarkView Troubleshooting Article
| Component | 1.x | Notes |
|---|---|---|
| Kofax Analytics for MarkView | X |
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