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MarkView All Components - Technical Support Diagnostic Tools 10.3.x - Installation and Functionality Information

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Article # 3034582 - Page views: 176

3034582

Applies To

  • ERP System: Oracle
  • MarkView Version: 10.3.x
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Please note: This version of the Support Diagnostic Tools is specifically designed for MarkView 10.3.x. If you are running a version of MarkView other than 10.3.x please review the Support Tools section of the Quick Links Article to find the appropriate version of the Support Tools for your environment: MarkView Quick Links

Summary

The Technical Support Tools are designed to

  • Reduce the need to maintain and run scripts and queries
  • Reduce the need for direct Database access
  • Facilitate your ability to:
    • Administer and Support your MarkView System
    • Diagnose and resolve MarkView issues
    • Gather and send important files and information to Kofax MarkView Technical Support
    • Implement workarounds and short term solutions to keep your MarkView System running.

These tools re easy to install and will be embedded into MarkView Home.

Functionality:

Once installed, members of the specified User Group will have access to a new Support Tab from MarkView Home

that will bring you to the Support Home page. From that page, you will have access to the following:

Gather Data

  • WorkItem History: Search for location and details of a single WorkItem.
  • Document Search: Search for location and details of a single Document.
  • Invoice Search: Search for Invoice Details and links to attached workitems.
  • Expense Report Search: Search for WorkItems related to an Expense Report Header ID (Oracle Only).
  • SSI Request Search: Search for WorkItems related to an SSI Request ID (Oracle Only).
  • BarCode Search: Search for BarCode details related to a BarCode String.
  • SQL Query Tool: Execute and view results of simple database queries.
  • MarkView Preferences: View/Save MarkView Preferences.

User Data

  • User Role and Group Search: View/Save a user's MarkView roles/groups.
  • User Debug Pending GetNext: View/Save a user's / Workitem's Pending output.
  • User Authorized Tools Search: View/Save a user's MarkView authorized tools.
  • User Email Notification Debug: View/Save a user's Email Notification Debug data.
  • Alternate User History: View/Save MarkView Alternate User History.
  • Alternate User Verification: Check If a user is qualified to be an alternate user for another user.
  • Hierarchy/Approval Limit Check: Check user hierarchy supervisor and approval limit.
  • AUSS Mapping Search:    View/Save AUSS mappings for a Markview User Group or Role.
  • Set Owner And Reroute: Set OwnerUserID/PreviousUserID and Reroute items in the Workflow Administration queue.

Version & Source Details

  • Version Information: View current version of MarkView(and Kamv_Source) Database Objects and get TRS information.
  • Custom Source Code: Search for and view source of custom packages.
  • Join Point Output: View/Save the Join Points in your environment.
  • Source Code Search: Search source code for specific text.
  • Search Message Strings: Search message strings in any language. English translations of I18N messages displayed.

Capture & Output Administration

  • Kofax Capture Batch Info: View workitems associated with a specific Kofax Capture Batch Description.
  • Export Request Admin: View and modify pending Export Requests.
  • Fax Request Admin: View and modify pending Fax Requests.
  • Print Request Admin: View and modify pending Print Requests.
  • BarCode Request Admin: View and modify pending Bar Code Requests.
  • Pending Email Admin: View and modify pending email notifications.
  • DB Sessions: Display details for sessions currently connected to the current schema.

Managers, Jobs, Events

  • MarkView System Status: View MarkView System Status Screen.
  • Event Alert Admin: View pending events in SF_EVENT_ALERT table.
  • Database Job Admin: Stop/Start DBMS Jobs and view log files.
  • Events: View Event details and the managers they are assigned to.
  • Approval Check Admin: Enable admin user to alert the ApprovalCheck for all or one item. (Oracle Only)
  • Recycle Admin: Enable admin user recycle a workitem or an entire batch.
  • Cancel Admin: Enable admin user to Cancel a workitem.

Performance

  • Performance Information: Event processing times, Stats information, etc.
  • Explain Plan: Generate an explain plan for a query.
  • Working Folder Count: Get count of items in users working folders.
  • Trace Web Inbox: Time and Trace users Web Inbox. Click here to email link to user.
  • Trace Web Inquiry Load: Time and Trace the initial loading of the Web Inquiry Screen.
  • Trace Get Next: Time and Trace WorkItem Retrieval.
  • Trace Detail Sections: Time and Trace MarkView Express Detail Sections.

MarkView Connector

  • Connector Entity Values: Gather the Connector Entity Values associated with a Connector EntityID.
  • Connector Entity Debug Data: Gather the Connector debug data for a specific EntityID.

Support Tools Administration

  •  Support Parameter Configuration: Administer Technical Support Tools Parameters.

Installation

Edit section

Please review the Read me file included in the attached zip file for installation instructions.

Keywords: diagnostic, troubleshooting