MarkView All Components - Technical Support Diagnostic Tools 7.x - Installation and Functionality Information
Summary
Applies To
- ERP System: Oracle,
- SAP MarkView Version: 7.x
Please Note: This version of the Support Diagnostic Tools is specifically designed for MarkView 7.x. If you are running a version of MarkView other than 7.x please review the Support Tools section of the Quick Links Article to find the appropriate version of the Support Tools for your environment: MarkView Quick Links
Summary
- The Technical Support Tools are designed to
- Reduce the need to maintain and run scripts and queries Reduce the need for direct Database access
- Facilitate your ability to:
- Administer and Support your MarkView System
- Diagnose and resolve MarkView issues
- Gather and send important files and information to Kofax MarkView Technical Support
- Implement workarounds and short term solutions to keep your MarkView System running.
These tools are easy to install and will be embedded into MarkView Home.
Functionality:
Once installed, members of the specified User Group will have access to a new Support Tab from MarkView Home
that will bring you to the Support Home page. From that page, you will have access to the following:
Gather Data
- WorkItem History: Search for location and details of a single WorkItem.
- Document Search: Search for location and details of a single Document.
- Invoice Search: Search for Invoice Details and links to attached workitems.
- Expense Report Search: Search for WorkItems related to an Expense Report Header ID.
- SSI Request Search: Search for WorkItems related to an SSI Request ID.
- SQL Query Tool: Execute and view results of simple database queries.
- MarkView Preferences: View/Save MarkView Preferences.
User Data
- User Role and Group Search: View/Save a user's MarkView roles/groups.
- User Authorized Tools Search: View/Save a user's MarkView authorized tools.
- Alternate User History: View/Save MarkView Alternate User History.
- Hierarchy/Approval Limit Check: Check user hierarchy supervisor and approval limit.
- Set Owner And Reroute: Set OwnerUserID/PreviousUserID and Reroute items in the Workflow Administration queue.
Version & Source Details
- Version Information: View current version of MarkView Database Objects and get TRS information.
- Custom Source Code: Search for and view source of custom packages.
- Join Point Output: View/Save the Join Points in your environment.
- Source Code Search: Search source code for specific text.
- Search Message Strings: Search message strings in any language. English translations of I18N messages displayed.
Capture & Output Administration
- Kofax Capture Batch Info: View workitems associated with a specific Kofax Capture Batch Description.
- Export Request Admin: View and modify pending Export Requests.
- Fax Request Admin: View and modify pending Fax Requests.
- Print Request Admin: View and modify pending Print Requests.
- BarCode Request Admin: View and modify pending Bar Code Requests.
- Pending Email Admin: View and modify pending email notifications.
- DB Sessions: Display details for sessions currently connected to the current schema.
Managers, Jobs, Events
- MarkView System Status: View MarkView System Status Screen.
- Event Alert Admin: View pending events in SF_EVENT_ALERT table.
- Process Manager DBMS Job Admin: Stop/Start DBMS Jobs and view log files.
- Events: View Event details and the managers they are assigned to.
- Approval Check Admin: Enable admin user to alert the ApprovalCheck for all or one item.
- Recycle Admin: Enable admin user recycle a workitem or an entire batch.
Performance
- Performance Information: Event processing times, Stats information, etc.
- Explain Plan: Generate an explain plan for a query.
- Working Folder Count: Get count of items in users working folders.
- Trace Web Inbox: Time and Trace users Web Inbox. Click here to email link to user.
- Trace Get Next: Time and Trace WorkItem Retrieval.
- Trace Detail Sections: Time and Trace MarkView Express Detail Sections.
- MarkView Connector (if installed)
Note: This functionality may not be compatible with the latest Professional Services solution for Connector. - Connector Entity Values: Gather the Connector Entity Values associated with a Connector EntityID.
Installation
Please review the SupportTools8000_ReadMe.txt file for installation instructions.
Keywords: diag, info