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MarkView All Components - Technical Support Diagnostic Tools 7.x - Installation and Functionality Information

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Article # 304470 - Page views: 90

Summary

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Applies To

  • ERP System: Oracle,
  • SAP MarkView Version: 7.x
Note-Icon.png

Please Note: This version of the Support Diagnostic Tools is specifically designed for MarkView 7.x. If you are running a version of MarkView other than 7.x please review the Support Tools section of the Quick Links Article to find the appropriate version of the Support Tools for your environment: MarkView Quick Links

Summary

  • The Technical Support Tools are designed to
  • Reduce the need to maintain and run scripts and queries Reduce the need for direct Database access
  • Facilitate your ability to:
    • Administer and Support your MarkView System
    • Diagnose and resolve MarkView issues
    • Gather and send important files and information to Kofax MarkView Technical Support
    • Implement workarounds and short term solutions to keep your MarkView System running.

These tools are easy to install and will be embedded into MarkView Home.

Functionality:

Once installed, members of the specified User Group will have access to a new Support Tab from MarkView Home

that will bring you to the Support Home page. From that page, you will have access to the following:

Gather Data

  • WorkItem History: Search for location and details of a single WorkItem.
  • Document Search: Search for location and details of a single Document.
  • Invoice Search: Search for Invoice Details and links to attached workitems.
  • Expense Report Search: Search for WorkItems related to an Expense Report Header ID.
  • SSI Request Search: Search for WorkItems related to an SSI Request ID.
  • SQL Query Tool: Execute and view results of simple database queries.
  • MarkView Preferences: View/Save MarkView Preferences.

User Data

  • User Role and Group Search: View/Save a user's MarkView roles/groups.
  • User Authorized Tools Search: View/Save a user's MarkView authorized tools.
  • Alternate User History: View/Save MarkView Alternate User History.
  • Hierarchy/Approval Limit Check: Check user hierarchy supervisor and approval limit.
  • Set Owner And Reroute: Set OwnerUserID/PreviousUserID and Reroute items in the Workflow Administration queue.

Version & Source Details

  • Version Information: View current version of MarkView Database Objects and get TRS information.
  • Custom Source Code: Search for and view source of custom packages.
  • Join Point Output: View/Save the Join Points in your environment.
  • Source Code Search: Search source code for specific text.
  • Search Message Strings: Search message strings in any language. English translations of I18N messages displayed.

Capture & Output Administration

  • Kofax Capture Batch Info: View workitems associated with a specific Kofax Capture Batch Description.
  • Export Request Admin: View and modify pending Export Requests.
  • Fax Request Admin: View and modify pending Fax Requests.
  • Print Request Admin: View and modify pending Print Requests.
  • BarCode Request Admin: View and modify pending Bar Code Requests.
  • Pending Email Admin: View and modify pending email notifications.
  • DB Sessions: Display details for sessions currently connected to the current schema.

Managers, Jobs, Events

  • MarkView System Status: View MarkView System Status Screen.
  • Event Alert Admin: View pending events in SF_EVENT_ALERT table.
  • Process Manager DBMS Job Admin: Stop/Start DBMS Jobs and view log files.
  • Events: View Event details and the managers they are assigned to.
  • Approval Check Admin: Enable admin user to alert the ApprovalCheck for all or one item.
  • Recycle Admin: Enable admin user recycle a workitem or an entire batch.

Performance

  • Performance Information: Event processing times, Stats information, etc.
  • Explain Plan: Generate an explain plan for a query.
  • Working Folder Count: Get count of items in users working folders.
  • Trace Web Inbox: Time and Trace users Web Inbox. Click here to email link to user.
  • Trace Get Next: Time and Trace WorkItem Retrieval.
  • Trace Detail Sections: Time and Trace MarkView Express Detail Sections.
  • MarkView Connector (if installed)
    Note-Icon.png Note: This functionality may not be compatible with the latest Professional Services solution for Connector.
  • Connector Entity Values: Gather the Connector Entity Values associated with a Connector EntityID.

Installation

Please review the SupportTools8000_ReadMe.txt file for installation instructions.

SupportTools8000.zip

Keywords: diag, info