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MarkView All Components - Technical Support Diagnostic Tools 8.x - Installation and Functionality Information

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Summary

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Applies To

  • ERP System: Oracle, SAP
  • MarkView Version: 8.x
Note-Icon.png Please note: This version of the Support Diagnostic Tools is specifically designed for MarkView 8.x. If you are running a version of MarkView other than 8.x please review the Support Tools section of the Quick Links Article to find the appropriate version of the Support Tools for your environment: MarkView Quick Links  

Summary

The Technical Support Tools are designed to

  • Reduce the need to maintain and run scripts and queries
  • Reduce the need for direct Database access
  • Facilitate your ability to:
    • Administer and Support your MarkView System
    • Diagnose and resolve MarkView issues
    • Gather and send important files and information to Kofax MarkView Technical Support
    • Implement workarounds and short term solutions to keep your MarkView System running.

These tools re easy to install and will be embedded into MarkView Home.

Functionality:

Once installed, members of the specified User Group will have access to a new Support Tab from MarkView Home that will bring you to the Support Home page.  

From that page, you will have access to the following:

  • Gather Data
    • WorkItem History: Search for location and details of a single WorkItem.
    • Document Search: Search for location and details of a single Document.
    • Invoice Search: Search for Invoice Details and links to attached workitems.
    • Expense Report Search: Search for WorkItems related to an Expense Report Header ID (Oracle Only).
    • SSI Request Search: Search for WorkItems related to an SSI Request ID (Oracle Only).
    • SQL Query Tool: Execute and view results of simple database queries.
    • MarkView Preferences: View/Save MarkView Preferences.
  • User Data
    • User Role and Group Search: View/Save a user's MarkView roles/groups.
    • User Debug Pending GetNext: View/Save a user's / Workitem's Pending output.
    • User Authorized Tools Search: View/Save a user's MarkView authorized tools.
    • Alternate User History: View/Save MarkView Alternate User History.
    • Hierarchy/Approval Limit Check: Check user hierarchy supervisor and approval limit.
    • Set Owner And Reroute: Set OwnerUserID/PreviousUserID and Reroute items in the Workflow Administration queue.
  • ​​​​​​​Version & Source Details
    • Version Information: View current version of MarkView Database Objects and get TRS information.
    • Custom Source Code: Search for and view source of custom packages.
    • Join Point Output: View/Save the Join Points in your environment.
    • Source Code Search: Search source code for specific text.
    • Search Message Strings: Search message strings in any language. English translations of I18N messages displayed.
  • ​​​​​​​Capture & Output Administration
    • Kofax Capture Batch Info: View workitems associated with a specific Kofax Capture Batch Description.
    • Export Request Admin: View and modify pending Export Requests.
    • Fax Request Admin: View and modify pending Fax Requests.
    • Print Request Admin: View and modify pending Print Requests.
    • BarCode Request Admin: View and modify pending Bar Code Requests.
    • Pending Email Admin: View and modify pending email notifications.
    • DB Sessions: Display details for sessions currently connected to the current schema.
  • ​​​​​​​Managers, Jobs, Events
    • MarkView System Status: View MarkView System Status Screen.
    • Event Alert Admin: View pending events in SF_EVENT_ALERT table.
    • Database Job Admin: Stop/Start DBMS Jobs and view log files.
    • Events: View Event details and the managers they are assigned to.
    • Approval Check Admin: Enable admin user to alert the ApprovalCheck for all or one item. (Oracle Only)
    • Recycle Admin: Enable admin user recycle a workitem or an entire batch.
  • Performance
    • Performance Information: Event processing times, Stats information, etc.
    • Explain Plan: Generate an explain plan for a query.
    • Working Folder Count: Get count of items in users working folders.
    • Trace Web Inbox: Time and Trace users Web Inbox. Click here to email link to user.
    • Trace Web Inquiry Load: Time and Trace the initial loading of the Web Inquiry Screen.
    • Trace Get Next: Time and Trace WorkItem Retrieval.
    • Trace Detail Sections: Time and Trace MarkView Express Detail Sections.
  • ​​​​​​​MarkView Connector
    • Connector Entity Values: Gather the Connector Entity Values associated with a Connector EntityID.
    • Connector Entity Debug Data: Gather the Connector debug data for a specific EntityID.

Installation

Please review the SupportTools8202_ReadMe.txt file for installation instructions.

SupportTools8203.zip