Kofax Analytics for MarkView - Data Loader throws Incorrect username/password combination error

Question / Problem:

• Data Loader fails with an error.

• The following error is recorded in the WcfDataService.log file:
    ERROR WcfDataService.Code.InsightService.LoginProvider - Couldn't login.
    AltoSoft.Insight.Common.WrongPasswordException: Incorrect username/password combination.

• The possible cause:
Change of Insight Administrator password not completed correctly.

Answer / Solution: 

• Log in to the Insight Admin console.
• In the menu on the left of the screen, expand Users.
• Select the Administrator.
• Re-enter the Administrator password in the "Password" and "Confirm password" fields and click on "Save".
• Reboot the whole machine.
 

Applies to: