Kofax Analytics for MarkView - Status -> Workload report does not display all Users

Applies To

• ERP System: Oracle EBS
• MarkView Version: 8.0 and above
• Kofax Analytics for MarkView (KAMV) Version: 1.0 and above

Behavior

• In KAMV report Status --> Workload, information about users with invoices that are currently assigned to them are not appearing as expected.

How do I resolve this issue?

Known Causes

• The Status --> Workload report shows the number of workload users that have:
  • An overload of assigned invoices that exceed the User Workload Count Threshold parameter (default value is 10)
  • Invoices exceeding the User Workload Wait Time Threshold (min) parameter (default value is 120 minutes)

Resolution

• If the default parameter values above do not show the data desired, you can modify these parameter values:
  • Log in to the Kofax Analytics for Markview viewer as Administrator and navigate to Administration > Parameters to modify these Threshold parameters.

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