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Kofax Analytics for MarkView - Update KAMV_ADMIN password fails withe "Couldn't compare passwords" error

Article # 303979 - Page views: 84



Applies To

  • Kofax Analytics for MarkView 1.1


  • Attempting to change the password for the KAMV_ADMIN schema via the Insight Installation Manager fails.
  • The following error is recorded in the WcfDataService.log file:
    ERROR WcfDataService.Code.InsightService.LoginProvider - Couldn't compare passwords.
    System.InvalidOperationException: This implementation is not part of the Windows Platform FIPS
    validated cryptographic algorithms.

Known Causes

  • Changing the KAMV_ADMIN password requires an MD5 hash comparison with the current Connection String.
  • However, MD5 encryption is not compatible with the FIPS algorithms used in Windows.


  • From the Start menu on that machine, elect "Control Panel" -> "Administrative tools" -> "Local Security Policy".
  • In the "Local Security Policy" window, expand "Local Policies".
  • Select "Security Options"
  • Open the "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" policy
  • Set the policy to "Disabled"
  • Apply the policy

Keywords: KAMV,WcfDataService.Code.InsightService.LoginProvider,passwords,FIPS,InvalidOperationException

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