Kofax Analytics for MarkView - Update KAMV_ADMIN password fails withe "Couldn't compare passwords" error

Applies To

• Kofax Analytics for MarkView 1.1

Behavior

• Attempting to change the password for the KAMV_ADMIN schema via the Insight Installation Manager fails.
• The following error is recorded in the WcfDataService.log file:

  ERROR WcfDataService.Code.InsightService.LoginProvider - Couldn't compare passwords.
  System.InvalidOperationException: This implementation is not part of the Windows Platform FIPS
  validated cryptographic algorithms.

Known Causes

• Changing the KAMV_ADMIN password requires an MD5 hash comparison with the current Connection String.
• However, MD5 encryption is not compatible with the FIPS algorithms used in Windows.

Resolution

• From the Start menu on that machine, elect "Control Panel" -> "Administrative tools" -> "Local Security Policy".
• In the "Local Security Policy" window, expand "Local Policies".
• Select "Security Options"
• Open the "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" policy
• Set the policy to "Disabled"
• Apply the policy

Keywords: KAMV,WcfDataService.Code.InsightService.LoginProvider,passwords,FIPS,InvalidOperationException