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Kofax Analytics for MarkView - Status -> Workload report does not display all Users

Summary

13586

Applies To

  • ERP System: Oracle EBS
  • MarkView Version: 8.0 and above
  • Kofax Analytics for MarkView (KAMV) Version: 1.0 and above

Behavior

  • In KAMV report Status --> Workload, information about users with invoices that are currently assigned to them are not appearing as expected.

How do I resolve this issue?

Known Causes

  • The Status --> Workload report shows the number of workload users that have:
    • An overload of assigned invoices that exceed the User Workload Count Threshold parameter (default value is 10)
    • Invoices exceeding the User Workload Wait Time Threshold (min) parameter (default value is 120 minutes)

Resolution

  • If the default parameter values above do not show the data desired, you can modify these parameter values:
    • Log in to the Kofax Analytics for Markview viewer as Administrator and navigate to Administration > Parameters to modify these Threshold parameters.

Keywords: status,workload,report, KAMV, analytics