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Kofax Analytics for MarkView - Verification steps for troubleshooting data not coming into reports correctly

Summary

13752

Applies To

  • ERP System: Oracle EBS
  • MarkView Version: 8.0 and above
  • Kofax Analytics for MarkView (KAMV) Version: 1.0 and above

Behavior

  • Data does not seem to be coming into the Kofax Analytics for MarkView reports correctly as expected.

Troubleshooting Steps

The below verification steps can be performed to make sure the configurations are correct for the data to come into the reports.

  • For data not coming in from Markview:
    • Make sure the Insight Data Loader is scheduled to run at frequent intervals and the Data Loader is running successfully without any issues.
  • For data not coming in from Capture:
    • Check the status of the two Analytics DBMS jobs to ensure that they are running and not broken. The Two Jobs are located in the KAMV schema, not the MarkView schema. This can be verified through Support Tools --> DBMS Job Admin output, with the latest Support Tools version installed.
      • KAMV_UTIL.MarkDeletedObjects
      • KAMV_BATCH_XML.parseBatchXML
    • Verify that the Kofax Analytics for MarkView service is running on ALL Capture/KTM workstations.
    • Verify that the Kofax Analytics for MarkView Workflow Agent has been added to the Invoice batch class being used, and that the batch class has been published from Kofax Capture Administration.
    • From Kofax Analytics for MarkView (KAMV) Version 1.1 and above, right click on the Invoice Batch Class --> Configure Kofax Analytics for Markview --> Perform the TEST for successful connection to the KAMV DB.
    • Make sure the table kamv_xml_pending in the kamv_admin schema does not have any rows with error messages. If this table has error messages, log a case with Markview Technial Support with the details.
    • Make sure the Insight Data Loader is scheduled to run at frequent intervals and the Data Loader is running successfully without any issues.
  • Exception Cases:
    • Batches in the MarkView Document Batch class would not show up in the Kofax Analytics for MarkView reports.
    • Batches with Invoice Batch Class in the Scan queue would not show up in the reports if the document count is zero and the batches does not have any documents in them yet.

Keywords: KAMV, capture, data load, data, report