MarkView ACD - Error placing MarkView Distribution Form Markup: Unhandled exception in MVOA_DFM_Validate.PreCreateAuthorize: ORA-20824: Invalid combination id passed to GetKeyFlexConcSegmentData

Applies To

• ERP System: Oracle
• MarkView Version: MarkView 5.x

Behavior

• Viewer displays following error when an attempt is made to place the DFM:
  Unhandled exception in MVOA_DFM_Validate.PreCreateAuthorize: ORA-20824: Invalid combination id passed to GetKeyFlexConcSegmentData

Known Causes

• This can occur if there are incorrect Regional Settings set up for the Oracle iAS Instance.

Resolution

1. Log into the MarkView Application Server Oracle iAS
2. Shutdown all OC4J processes
3. Stop Oracle HTTP service (Apache)
4. Open Control Panel
5. Open Regional Settings
6. Under General tab, ensure "Your locale (location)" is set to "English (United States)" ... change if necessary & save setting.
7. Under Input Locale tab, ensure "Input Language" is set to "English (United States)" ... change if necessary & save setting.
8. Reboot the Application Server
9. Upon startup, check that the Regional Settings & Input locale are now "English (United States)"
10. Ensure the Oracle HTTP service (Apache) has started
11. Start all OC4J processes

Once these steps have been completed, test placing the MarkViewDFM.