Kofax does not support running database scripts to route items through workflows; unless one is given a specific script by a Kofax Support Analyst to resolve a specific incident.
Unauthorized use of such routing scripts are the same as?direct updates to the database?( ), and are not supported. Such scripts can by-pass the business processes, creating an opportunity for circumventing business controls and audit procedures, and leading to problems elsewhere in the workflow.
In general, customers should resolve workflow issues by using the application interface provided, such as using a 'Route To Previous' markup or other standard user-interface.
In rare circumstances when the application interface cannot resolve the issue, customers should log an incident with Kofax Technical Support for further analysis.
Keywords: route script