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Kofax

MarkView Advisor - Unable to perform Escalate/Reassign action on invoices within Advisor

Summary

4638

Applies To

  • ERP System: Oracle, SAP
  • MarkView Version: 6.3.x and below
  • Advisor Veresion: 2.x and below

Behavior

  • When attempting to Escalate or Reassign invoices within Advisor, you may receive the following message:
    • Performed REASSIGN/ESCALATE on documents: <DocumentID>
    • MarkView cannot REASSIGN/ESCALATE document <DocumentID> to user <UserID>

Known Causes

  • This is a known limitation with MarkView 6.2 and 6.3. You are currently unable to perform an Escalation or Reassignment of workitems that exist within the following queues:
    • Review Entity
    • Rescan Review
    • Awaiting Follow-Up
    • Recycle Bin Review
    • Comment Request
    • Pre-Approved Comment Resolution
    • AP Resolution
    • Returned Invoice Review AP
    • Non-PO Invoice Approval Resolution
    • PO Invoice Review - Purchasing
    • Supplier Maintenance
    • Pre-Approved Comment Request
    • AP PO Invoice Process Resolution
Please note: The last action field seen within Advisor is not cleared when the action fails.

Resolution

  • This limitation was removed beginning with the MarkView 6.4 release.

Keywords: escalate-reassign