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What diagnostic steps should I follow and what information should I gather when troubleshooting Alternate User Assignment (AUA) issues?



Applies To

  • ERP System: All
  • MarkView Version: All


  • MarkView includes a utility called Alternate User Assignment (AUA) that allows an employee to assign an alternate user within MarkView as a proxy to process invoices. Assigning an alternate user ensures that invoices continue to move through the workflow and do not become stuck due to an employee’s absence or unavailability.

Known Causes

  • This article helps troubleshooting the most common issues related to Alternate User Assignments (AUA)


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