MarkView Connector - Trigger file is not being generated for OCR documents

Applies To

• ERP System: Oracle
• MarkView Version: 5.5 - 6.4

Behavior

After passing documents through OCR software to generate the necessary files for import, the trigger file (.trg) is not being generated after the OCR software is finished. The .xml and .tif files are generated, but not the trigger file.

Known Causes

The path to the Export Location URL contains a period. If there is a period in the path, this will cause the trigger file (.trg) to be written to the wrong location.

For example: If the path is /mnt/appl/170sys/pri/as.djds7i/ocr, MarkView will locate a metadata file named like /mnt/appl/170sys/pri/as.djds7i/ocr/*.xml" and try to write the .trg file to /mnt/appl/170sys/pri/Control/as.trg.

Resolution

The Export Location URL is set in the EXPORT_LOCATION_URL column of the MVCN_EXPORT_CONFIG table. To verify what the current value of the Export Location URL, you can run the following query:

select EXPORT_LOCATION_URL from MVCN_EXPORT_CONFIG;

This value cannot contain a period. If it does, the path will need to be modified so that no period is present.

Keywords: ocr,trigger