Purchase Order Rendering - What diagnostic steps should I follow and what information should I gather when there is an issue with the custom Purchase Order Rendering solution for MarkView?

Applies To

• ERP System: Oracle
• MarkView Version: All Versions
• Note: Purchase Order Rendering is not part of the Kofax Product Suite, rather it is a customization that can be provided by Kofax Professional Services. As such, if you need assistance in troubleshooting and/or updating this functionality, it would be via engagement with our Kofax Professional Services team.

Behavior

Troubleshooting steps to follow if you encounter an issue with Purchasing Order Rendering.

Known Causes

Purchase Order rendering is an automated process that generates an electronic version of the Purchase Order, which can automatically be distributed.

Resolution

To troubleshoot a PO Rendering issue, you should start by obtaining the workitem_instance_id and document_id for the purchase order in question by running the following SQL statement:

select wi.workitem_instance_id, ppv.property_value DocumentID
    from sf_workitem_instance wi, sf_workitem_property_values_v ppv
where wi.workitem_instance_id = ppv.workitem_instance_id
    and ppv.property_name = 'MVDocumentID'
    and wi.description like '%PO XXXXXX, Rev%';
select workitem_instance_id,
        property_name,
        property_value
from sf_workitem_property_values_v
where property_value = '&POHeaderID';

Once the workitem_instance_id has been obtained using the above SQL statement, please open a case with MarkView Technical Support and provide the workitem history for the workitem_instance_id.

Keywords: PO, rendering. Purchase Order