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Kofax

MarkView DTM - Documents fail to upload with a 12030 error code; Broken Pipe; or Request Entity Too Large error message.

Summary

4569

Applies To

  • ERP System: Oracle, Peoplesoft, SAP
  • MarkView Version: MarkView 5.5 and higher

Behavior

  • When attempting to process image files the MarkView Import Server may fail with an error message similiar to the following:
    C:\Program Files\Kofax MarkView\MarkView Fax Server\FaxImport\bchannel3_78627008_20090504150337.xml failed while trying to upload C:\WINNT\TEMP\tmp261D
    An error occurred during the attempted upload of 'http://server/mvasdtm/markview/00003...c_Server/3/3/3
    PutHttpFile
    DoPutHttpFile failed with code 12030


    At the same time the Import Server is failing the Apache log files show an error message similiar to the following:
    Request content-length of 358506 is larger than the configured limit of 262144
  • MarkView File Capture may display one of the following error messages:
    2009-11-06 13:09:38,784 [Thread-17] ERROR com.markview.emailattach.inbound.Pop3ImapMailConnector:948 - A problem occurred while capturing a document. c
    Caused by: java.net.SocketException: Broken pipe
    2009-11-16 15:42:23,363 [Thread-17] ERROR com.markview.emailattach.inbound.Pop3ImapMailConnector:948 - A problem occurred while capturing a document. c

Known Causes

  • This issue can occur if the maximum content-length allowed by Apache is exceeded. This can occur if the TIFF file generated by MarkView Fax Server is larger than the Apache configuration allows.

Resolution

  • In order to resolve this issue, open the Apache configuration file, $ORACLE_HOME/Apache/Apache/conf/httpd.conf, and increase the value of the LimitRequestBody parameter. After changing this parameter please stop and start opmn using the opmnctl stopall / opmctl startall commands.

Keywords: File Capture, Import Server, upload, apache, broken pipe, request entity too large