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Kofax

MarkView Process Mail Gateway for Windows - You may encounter issues specifying MAPI as Inbound protocol and you may receive multiple Error 5 messages

Summary

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You may encounter the following issues and errors with MarkView Process Mail Gateway for Windows:

  • Specifying MAPI as Inbound protocol failed to work.
  • Error 5 encountered when mail is queued up and polling interval?is small.
  • Error 5 encountered when SMTP server returns?multiple RFP 220 responses to the connect message. This has happened?when mail server is running Interscan 3.8.
  • If an error occurred while processing a mail message, a retry was not attempted when the retry interval was reached.

How do you fix these issues?

These are known issues and Kofax has created the following patch:

  • MarkView Process Mail Gateway for Windows Patch 5.5.2.3

The patch and installation instructions are attached to this article:

Note: This patch supercedes MarkView Process Mail Gateway for Windows Patch 5.5.2.1. Please see Article Number 000004076 - MarkView Process Mail Gateway for Windows - You may encounter issues specifying MAPI as Inbound protocol and you may receive Error 5 when mail is queued up and polling interval is small for details. However, more importantly, the 5.10.1 patch set supersedes all 5.5.X patches for MarkView Process Mail Gateway for Windows. In other words, if you apply the 5.10.1 patch set, you do not need to apply MarkView Process Mail Gateway for Windows Patch 5.5.2.1 or 5.5.2.3.

Keywords: 5.5.2.1, 5.5.2.3, 21251, 21890, 22958, 22987