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Kofax

MarkView Document Server - Errors on document upload to MarkView Document Server

Summary

3879

Applies To

MarkView Fax, MarkView Viewer, MarkView Scan, SQL*Flow Mail Gateway, or any other process that attempts to access documents on the MarkView Document Server.

Behavior

The MarkView Fax Server displays the following error when trying to upload documents. This type of error could also be seen with the MarkView Viewer, MarkView Scan, SQL*Flow Mail Gateway, or any other process that attempts to access documents on the MarkView Document Server.

4/28/2004 4:29:13 PM: Error copying file 'f:\MarkView_Fax_Temp\BChannel1_33616888_20040427172923_1.tif' to 
'http://mkdoc001.lcbo.com:23810/mvasdtm/00000283.tif?documentID=NULL&pageNumber=NULL&path=f:
(http://mkdoc001.lcbo.com:23810/mvasdtm/00000283.tif? 
documentID=NULL&pageNumber=NULL&path=f:)\170Systems\docserver\0\2\8\3\00000283.tif'.
Details: Error-2147221403: An error occurred during the attempted upload of 'http://mkdoc001.lcbo.com:23810/mvasdtm/00000283.tif?
documentID=NULL&pageNumber=NULL&path=f: (http://mkdoc001.lcbo.com:23810/mvasdtm/00000283.tif? 
documentID=NULL&pageNumber=NULL&path=f:)\170Systems\docserver\0\2\8\3\00000283.tif'.
PutHttpFile
DoPutHttpFile failed with HTTP status code 403.
In mvas-dtm-http-web-access.log there are many entries like this one: [27/Apr/2004:17:29:32 -0500] 'PUT /mvasdtm/00000010.tif? 
documentID=NULL&
pageNumber=NULL&
path=f:\170Systems\docserver\0\0\1\0\00000010.tif&
application=MV_Fax_Server HTTP/1.1' 403 0 10.9.11.30 - - - 

Known Causes

Code 403 indicates that the file is not for public view. The user does not have the permission to read the file. In other words, the browser is trying to access a file that it has not been given permission to access. You are likely to find a more detailed error in the MarkView Document Transport Module error log that points to a privilege that has not been granted to a user.

Resolution

For any process that is writing files to the MarkView Document Server, the following privileges need to be granted to a group of which the user is a member. This should all be done in MarkView Administration. The value for the privilege group authorization should be Y(es). The PRIVILEGE_CODE from MV_PRIVILEGE is given in parentheses.

MarkView Web Folder Download (FLDDNLD)
MarkView Web Folder Upload (FLDUPLD)
Access Documents {Y|N} (ACCESS)
Access Authorized Docs {Y|N} (AUTHORIZEDACCESS)

Please note that for processes that are just viewing images (e.g. MarkView Viewer, -MarkView Barcode Server-), the FLDDNLD privilege is not required.

Keywords: MarkView Document Transport Module, dtm, scan, fax, mail gateway, privilege, FLDUPLD, FLDDNLD, ACCESS, authorized, AUTHORIZEDACCESS, admin, 403