MarkView Document Server - Scan / Fax Unable To Upload File

Applies To

• ERP System: All
• MarkView Version: All

Behavior

• Uploading files to the Document Server fails with errors of this form:

Error copying file * to *
Details: Error -2147221403: An error occurred during the attempted upload of *
PutFtpFile
FtpPutFile failed with code 2.

Resolution

• Check the Workstation Serial Number (Workstn SN) setting in the server's File->Preferences->MarkView.
• Check the configuration of the volume_path in MarkView Administration, to confirm that the imaging volume points to the correct Document Server root directory, and provides the correct username / password credentials.
  • From the server, connect to the MarkView Document Server using the username/password specified in the volume_path entry.
  • If you are unable to connect to the MarkView Document Server, contact the network administrator and check the DNS entries for the Barcode Server and Document Server.
  • If you can connect to the MarkView Document Server, but cannot login, contact the system administrator and check or reset the username/password.
• Navigate the subdirectories on the MarkView Document Server, and attempt to upload a file using FTP.
  • If you are unable to navigate the subdirectores or to upload the file, contact the system administrator and set the appropriate permissions on the imaging root directory and subdirectories.