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Kofax

MarkView Document Server - Scan / Fax Unable To Upload File

Summary

3791

Applies To

  • ERP System: All
  • MarkView Version: All

Behavior

  • Uploading files to the Document Server fails with errors of this form:
Error copying file * to *
Details: Error -2147221403: An error occurred during the attempted upload of *
PutFtpFile
FtpPutFile failed with code 2.

Resolution

  • Check the Workstation Serial Number (Workstn SN) setting in the server's File->Preferences->MarkView.
  • Check the configuration of the volume_path in MarkView Administration, to confirm that the imaging volume points to the correct Document Server root directory, and provides the correct username / password credentials.
    • From the server, connect to the MarkView Document Server using the username/password specified in the volume_path entry.
    • If you are unable to connect to the MarkView Document Server, contact the network administrator and check the DNS entries for the Barcode Server and Document Server.
    • If you can connect to the MarkView Document Server, but cannot login, contact the system administrator and check or reset the username/password.
  • Navigate the subdirectories on the MarkView Document Server, and attempt to upload a file using FTP.
    • If you are unable to navigate the subdirectores or to upload the file, contact the system administrator and set the appropriate permissions on the imaging root directory and subdirectories.

Keywords: scan-fax