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Kofax

MarkView Enterprise Edition - While attempting to Direct Print; the viewer freezes.

Summary

4126

Applies To

  • ERP System: ( Oracle, SAP, Peoplesoft)
  • MarkView Version: (5x and Higher.)

Behavior

  • The specific behavior is that the viewer window freezes when attempting to print an image be selecting Right-click, Choose File --> Direct Print.
    This typically works the first time, but when you try to print a second image using this method, the viewer will freeze.

Known Causes

  • This issue is a known bug (22802) affecting MarkView Enterprise Edition versions 5.0 and higher.

Resolution

  • This bug is currently under review for correction and inclusion in a future release of MarkView
  • Until the bug fix is available, the following workaround has proven to prevent the viewer from freezing:

Open and keep the Java Console open and do not close the Control Window for the Viewer when using Direct Print.

Keywords: 22802

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