Error 1603 or 1722 installing KCEC-MarkView

Applies To

• ERP System: Oracle, SAP
• MarkView Version: 6.5 and above
• Kofax Capture 8.0 and above

Behavior

The following error may be seen when installing the kcec-markview.msi on a Scan Server or Station.

"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor"

Known Causes

If you have installed KCEC-MarkView successfully on the Kofax Capture server but installation on a Kofax Capture client is failing, please note that the installer needs access to the file:

\\<Server>\CaptureSV\Config\ACConfig.xml

Where <Server> is the server name.

The error can occur if the installer cannot access this file.

Resolution

• Ensure that you are running the installer as an administrator.
• If you are running on a Windows Vista or higher operating system that allows for the "run as administrator" option, please right click on the "command prompt" in the start-->programs -->Accessories and select run as administrator.
• Then try running the kcec-markview.msi from the comand line using the following command which will create a detailed log file for the installation:
  msiexec /i kcec-markview.msi /l install_log.txt
• If that does not work either, please try removing the following registry keys and then re-run the installation

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\CLSID\{C4013378-1C6E-43E7-A54E-1A123196F5E5}
​​​​​​HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\CLSID\{6C8E6315-FBB3-43E5-9B21-4E5457D7FB74}

• Please check that nothing is preventing the client accessing the \\<Server>\CaptureSV shared folder or the ACConfig.xml file.
  For example:
  • Share and NTFS permissions
  • UAC
  • Firewalls - including Windows Firewall
• UAC and Windows Firewall are a particular issue if the Kofax Capture Server is running Windows Server 2008.
• If these steps to not help resolve the issue please log a new case with MarkView Support and attach the install_log.txt file created above.