Skip to main content
Kofax

MarkView Fax Server - Inbound faxing using voice-over IP or multi-function devices

Summary

4224

Applies To

  • ERP System: ( Oracle, SAP, Peoplesoft)
  • MarkView Version: (All Versions.)

Behavior

  • Users report failures when trying to fax into MarkView using voice over IP ( VOIP ) and/or a multi-function device, causing them to have to try sending the fax multiple t

Known Causes

  • This is an issue with having the Multi-function device set to V34
  • In some cases, customers may encounter errors and/or inconsistent results when faxing into MarkView over a VOIP line with a multi-function device (MFD) due to limitations of the VOIP service and the settings of the MFD.
  • Some customers have reported that some VOIP providers indicate the fastest their system will fax large documents is V.17 (14400) and faxing will not work when set to V.34 (33600).

Resolution

  • Change the multi-function device's setting from V.34 (33600) to V.17.

Keywords: VOIP MFD expense report expenses