- ERP System: Oracle, SAP
- MarkView Version: 5.10 and 6.2 and above.)
Users are not receiving the Success or Failure emails when they send items in to MarkView File Capture.
- When success and failure emails are not being received please try the troubleshooting steps below:
- Confirm that the "Notify Sender on Success/Failure" option is selected for all of the email accounts that you have setup.
- Ensure that you have Entered a Subject and Body for the Success/Failure Email
- Confirm that you have specified and Send From email address
- Check to make sure if your SMTP server does not require authentication, or if it does that you have the correct username and password in the setting.
Keywords: mvfc, filecapture