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Kofax

MarkView All Components - Error occurs in MarkView Home when trying to access Administration menu items

Summary 

4488

Applies To

  • ERP System: ( Oracle, SAP, Peoplesoft)
  • MarkView Version: (All Versions)

Behavior

  • When I tried to access an item in the Administration menu, I received the following error message
    This account does not have privileges to administer the MarkView configuration. Please contact your MarkView Administrator for assistance.

Known Causes

  • The ability of a user to see the items on the Administration menu in MarkView Home depends on whether that MarkView User belongs to a MarkView Group that is defined with access to the menu item. This is defined in Administration->Module Admin->Menu Item Group Auth.

Resolution

  • The ability of a user to successfully access the menu item though, depends on that MarkView User belonging to a specific Group or Role as follows:
    • To access the MarkView Admin option, the User must belong to the MarkView WEB ADMINISTRATOR Group
    • To access the Process Admin option, the User must belong to the Kofax SQLFLOW WEB ADMINISTRATOR Role.
    • To access the Module Admin option, the User must belong to the Kofax MODULE ADMIN Group.

Keywords: admin