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Kofax

MarkView All Components - "Request has been denied" error appears when navigating to a menu item which accesses a different server than MarkView Home itself.

Summary

4641

Applies To

  • ERP System : Oracle, SAP
  • MarkView Version: 6.2.2 and higher

Behavior

When selecting a menu item from MarkView Home which has a different server name than MarkView Home itself the following error may occur:

Request has been denied due to unacceptable characters in the input.

For example if the MarkView Home URL is http://server1.com:port/... and one of your menu items points to http://server2.com:port/... this error may occur.

Known Causes

This error is the expected behavior and was added as an additional security measure to help prevent phishing attacks in the MarkView environment.

Resolution

  • In order to allow a menu item to reach a different server you will need to add an exception for that server. This can be done by adding a system level value for the WEB_URI_WHITELIST preference.
    • Copy the default value of this preference (MV_HOST//*)|(MV_WEB_ROOT//*)
    • Paste the default value into the system preference value
    • Add the specific server as an exception so the value of the preference will be similar to the following:
      • (MV_HOST//*)|(MV_WEB_ROOT//*)|(http://server2.com*)

Keywords: request"Request has been denied"