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MarkView - When you login into MarkView you are getting the login popup screen twice; and sometimes you don’t get a complete menu and icons

Summary

13660

Applies To

  • ERP System: All
  • MarkView Versions: 9.0 and lower

Behavior

  • When you login into MarkView or open an image you are getting the login popup screen twice, and sometimes you don’t get a complete menu items and icons.

Known Causes

  • You might be using an incorrect URL for MarkView Home page.
  • Or If you are using a non-fully qualified host name in the URL or preferences.

Resolution

  • You need to review the preferences output and ensure that none of the preferences is set to an incorrect URL (mainly the hostname and port).
  • Ensure that you are using a fully qualified host name across all URL preferences.
  • If you enabled both HTTP and HTTPS on the application server, ensure that all URL preferences are set to the HTTPS one.
  • In case the DNS resolution is managed on the end user machine level, please review your host file that is normally located under the location: C:\Windows\System32\drivers\etc.
  • Clear the browser cache and the temporary internet files, bounce the application server and try again.

Note: If you needed to change the URLs/Hostname/port across the entire environment, you can use the migration script that can be generated from: MarkView Home > Administration > Migration Utility

Keywords: two , twice , login , popup

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