MarkView Import Server - Import Server fails if it loses connection to database while processing a file
4170
Summary
4170
Applies To
- ERP System: All
- MarkView Version: 6.1.2 and earlier
Behavior
- If the MarkView Import Server loses its database connection, users may see multiple messages in the Event Log stating:
Database connection will be retried at 1 minute intervals
- The Import Server then fails with an error and must be restarted.
- Here is an example scenario:
- Import service is running and DB connection is up
- Place a file in the Import directory
- The import server processes the file
- Database/network connection is lost
- Reconnect to the network
- Place a file in the Import directory
- Import server reports failure and will continue to report failures until you manually restart the service
Known Causes
- This is a known issue (SPR0082240) which was corrected in the MarkView 6.1.3 release
With the 5.10.2 patchset, all loss of database connection scenarios had been addressed with the exception of a database bounce.
That is, a database bounce will still result in the described incorrect behavior and require users to manually restart the service.
Keywords: 23909, SPR00082240