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Kofax

MarkView Import Server - Leading Space in Volume Path can cause upload errors

Summary 

4882

Applies To

  • ERP System: All
  • MarkView Version: All

Behavior

  • When images are uploaded from the import server, error messages of the form below are written to the event log:
    Processing of new file:<XML filename> failed while trying to upload C:\WINDOWS\TEMP\<temp file> to
    http://<server>:<port>/mvasdtm/markview/...
    The remote server returned an error: (500) Internal Server Error.
  • The mvdtm.log file contains corresponding error messages saying:
    com.markview.mvas.dtm.fileaccess.FileAccess$FileAccessException: java.io.FileNotFoundException: <Absolute
    Path to Image file> (No such file or directory)
  • When debug logging is turned on for the DTM, messages suggest attempts to upload the image to a path consisting of:
    • the path to the OC4J Home
    • a space
    • the correct path to upload the image determined by the defined volume paths.

For example:

DEBUG com.markview.mvas.dtm.fileaccess.FileAccess:238 - FileAccess subclass is FileAccessFileSystem with
path: <Absolute Path to OC4J Home> <Absolute Path to Image file>

Known Causes

  • The problem can be caused if the volume path for the UNIX_FS_TO_DOC_SERVER platform is preceded by a space.
    Run the query below to confirm whether this is the case:
    select '+' || PATH || '+' from mv_volume_path;

Resolution

  • If the volume path for the UNIX_FS_TO_DOC_SERVER platform contains a leading space, remove it by following the steps below:
    • ​​​​​​​From MarkView Home, select Administration -> MarkView Admin
    • Click on the Volumes tab
    • Click on "Details" next to the relevant volume.
    • Click on the "Volume Paths" tab
    • Click on "Details" next to the UNIX_FS_TO_DOC_SERVER platform
    • Remove the leading space from the "Path" field.
    • Click on Save.

Keywords: ImportServer,