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Kofax

MarkView All Components - Installation hangs after message: Binding viewer web-module for application viewer to site default-web-site under context root /viewer

Summary

5293

Applies To

  • ERP System: All
  • MarkView Version: 6.x, 7.x

Behavior

The MarkView installation fails or the Installation Progress screen displays no new updates on the Output tab after the following message: Binding viewer web-module for application viewer to site default-web-site under context root /viewer.

Known Causes

Issues with the heap size for the MarkView JVM; which causes the installation to fail deploying the viewer.ear or the frameworks.ear files.

Resolution

  • Exit the current installation.
  • If you have successfully installed MarkView in another environment then try using the same JVM parameters.
  • If you don’t have a previously successful installation to extract the JVM parameters then please try the settings below.
    Xms=512m, Xmx=1024m, XX:MaxPermSize=128M
    1. If you use OAS log in the EM (Enterprise Manager)
      (normally go to the markview home page and on the URL replace markview/mvt_mv_home.home with em)
    2. Double click on the MarkView JVM
    3. Click on Administration
    4. On the 'Configure server properties for this OC4J instance' row click on the 'Go To Task' icon.
    5. Set the memory values (see OAS Sample Settings.mht attachment for sample values).
  • In some cases the Maximum heap size (Xmx) may need to be set to 2048m to get a successful run.
  • Please ensure you bounce the OPMN or middle-tier after changing the JVM paramenters and before re-starting the installer.
  • Re-start the installer again.

OAS_Sample_Settings.eml

Keywords: Binding viewer, web-module, default-web-site under context root /viewer,JVM, Heap, installation, installation hangs, hangs